Refund & Return Policy

30-Day Satisfaction Guarantee

We want you to feel confident trying LobeCare™. If you are not satisfied with your purchase, contact us within 30 days of delivery, and we’ll help make it right.

Opened products may qualify for return, even if you have tried the product.

Return Eligibility

To qualify for a return:

• Contact us within 30 days of delivery.

• Provide your order number and reason for the return.

• Return the remaining product with its original packaging.

• The product must not be excessively used, intentionally damaged or altered.

• Your return must be approved by our support team before it is shipped.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible. Include your order number and clear photos or videos of the product and packaging.

Our support team will review the issue and provide an appropriate resolution.

Return Shipping Costs

Customers are responsible for all return shipping costs, except where otherwise required by applicable law.

Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returned packages that are lost or damaged during transit.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed within 5–7 business days.

• Refunds for prepaid orders will generally be issued to the original payment method.

• For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.

Your bank or payment provider may require additional time to reflect the refunded amount.

Non-Returnable Situations

A return may be declined if:

• The return request is submitted more than 30 days after delivery.

• The product has been excessively used, intentionally damaged or altered.

• The returned package does not contain the original product.

• The original purchase cannot be verified.

• The product was purchased from an unauthorized third-party seller.

• The return was shipped without prior approval.

How to Request a Return

Please contact us at hi@lobecare.in within 30 days of delivery and provide:

• Your full name

• Order number

• Reason for the return

• Photos or videos if the product is damaged, defective or incorrect

Once your return request is approved, our support team will provide the return address and complete return instructions.

Please do not send the product back without contacting us first. Returns sent without prior approval may not be accepted.

This policy does not limit any rights available to customers under applicable Indian consumer law.

Contact Us

For return, refund or order-related assistance, contact us at:

Email: hi@lobecare.in